Privacy Policy
This Privacy Policy explains how Repair AC Now ("we", "us") collects, uses, and shares information when you visit repairacnow.com or submit a service request. We keep this simple and specific, because the main reason you are here is to get your air conditioning or heating fixed, and the main reason we collect information is to make that happen.
Information we collect
- Service request details you give us: your name, phone number, ZIP code, the issue you describe, and optionally your email address and any notes you add to the request form.
- Consent records: when you check the consent box on our form, we store the exact disclosure text you agreed to, the time you agreed, the page you were on, and your browser's user agent string. We keep this as proof of your consent to be contacted.
- Basic technical data: like most websites, our hosting provider logs IP addresses and request data for security and reliability.
How we use your information
We use your service request to connect you with an independent, licensed local contractor who can perform the work. That is the core of our service: we are a referral service, and we share your request details, including your name and phone number, with the contractor or contractors best placed to help you.
With your consent, we and the contractors we work with may contact you by phone, text message, and email about your service request, including through automated technology. This consent is not a condition of purchase, message and data rates may apply, and you can reply STOP to any text to opt out.
Who we share information with
- Independent licensed contractors who respond to service requests in your area.
- Our form processing provider, which receives and stores form submissions on our behalf.
- Service providers that host this website and keep it secure.
- Authorities, if we are legally required to do so.
We do not sell your information to unrelated data brokers or use it for unrelated advertising lists.
Your choices
- You can opt out of text messages at any time by replying STOP.
- You can ask us to delete your service request data by emailing privacy@repairacnow.com.
- You can browse this site without submitting any form; no account is required for anything.
Data retention
We keep service request and consent records for as long as needed to provide the referral, resolve disputes, and meet legal obligations, then delete or anonymize them.
Children
This site is intended for homeowners and renters aged 18 and over. We do not knowingly collect information from children.
Changes to this policy
If we change this policy, we will update this page and its effective date. Material changes will be noted at the top of the page.
Contact
Questions about privacy? Email privacy@repairacnow.com and we will get back to you.